Delivery & Returns
It goes without saying that everything is beautifully and securely packaged to be safely delivered to its new home looking it’s very smartest and shiniest. Once an order is dispatched, we will also e-mail you details of how to track it.
DELIVERY AND RETURNS IN THE UK
It’s simple. We offer FREE delivery & free returns (approx. 2-5 working days).
Need something urgently?
- 1st Class Delivery £3.95 (approx. 1-3 working days)
- Next Working Day Royal Mail Special Delivery £7.50 (please order before 2pm)
- Saturday Delivery £9.95 (please order before 3pm Friday)
- Same Day Delivery (within M25) Please contact us to arrange
Free UK Returns & Exchanges
To just like your Auree jewellery is not enough for us, we want you to LOVE it.
So if you wish you’d chosen something different and are experiencing a shopping version of food envy, we are always happy to exchange or give a full refund. No questions asked.
All you need to do is get in touch at firstname.lastname@example.org and we’ll tell you what to do next. Please ensure you have had a reply from us before posting an item as we will advise on method of postage. Items must be unused (afraid so) and returned in their original condition together with details of your order to: AUREE, Unit A101, Riverside Business Centre, Bendon Valley, London SW18 4UQ.
We are happy to refund postage but please refer to our guidelines below and include your proof of postage. We are unable to refund any additional postage charge than that listed below unless we have given specific written exception.
Please ensure you include your Name, Order Number, Telephone Number and Email Address within your parcel. For your postage refund, please include a copy of the Post Office receipt and also the bank details (Sort Code and Account Number) where you would like to receive your refund. We will let you know when we have received the item, when the refund has been put through and when we have refunded your postage. We aim to process all returns within 5 working days of the item being returned (but usually its only 1 or 2 working days).
You don’t have to give any reason for returns but we are quite nosy (isn’t everyone?) and would love a hint as it helps us improve Auree.
Our usual returns period is 14 days from when you receive the goods. All items must arrive at Auree within this time.
Exceptions to our UK Returns Policy
We hope you will understand that items that have been customised or specially made to order are unfortunately exempt from the right to exchange, return or cancel.
International Delivery and Returns
This is pretty simple too. We offer a trackable, reliable & insured delivery service with straightforward prices for all International orders. If your order is £100 or over it's free delivery. Under £100, the cost of postage is below. International returns are the customers responsibility.
- Royal Mail Tracked & Signed Worldwide £15 (approx. 6-14 working days)
- Fedex is also available on request.
International Returns & Exchanges
We are always happy to exchange or refund an order. No questions asked. Non UK Returns are at the cost of the customer.
All you need to do is get in touch at email@example.com and we’ll tell you what to do next. Items must be unused and returned in their original condition together with details of your order to: AUREE, Unit A101, Riverside Business Centre, Bendon Valley, London SW18 4UQ.
International Returns Period
Our returns period is 21 days from when you receive the goods. All items must arrive with us within this time. Please make sure you get proof of postage and we recommend insuring your item as International returns are your responsibility.
Exceptions to International Returns Policy
We hope you will understand that items that have been customised to order are exempt from the right to exchange, return or cancel.