020 7993 5548

Jewellery for living

FREE UK DELIVERY AND RETURNS
FREE INTERNATIONAL DELIVERY OVER £100
ALL ORDERS BEAUTIFULLY GIFT WRAPPED

Delivery & Returns

It goes without saying that everything is beautifully and securely packaged to be safely delivered to its new home looking it’s very smartest and shiniest. Once an order is dispatched, we will also e-mail you (including details of how to track it if applicable).

FREE UK DELIVERY

It’s simple. We offer FREE delivery (2nd Class, approx. 2-5 working days) & FREE returns.

Need something urgently?

- 1st Class Delivery £3.95 (approx. 1-3 working days)
- Next Working Day Royal Mail Special Delivery £7.95 (please order before 2pm)
- Saturday Delivery £12.95 (please order before 3pm Friday)
- Same Day Delivery (within M25) Please contact us to arrange

INTERNATIONAL DELIVERY & RETURNS

This is pretty simple too. We offer a trackable, reliable & insured delivery service with straightforward prices for all International orders. If your order is £100 or over it's Free Delivery. Under £100, the cost of postage is below. International returns are the customers responsibility.

- Royal Mail Tracked & Signed Worldwide £15 (approx. 6-14 working days)
- Fedex is also available on request.

RETURNS & EXCHANGES

To just like your Auree jewellery is not enough for us, we want you to LOVE it.

So if you wish you’d chosen something different and are experiencing a shopping version of food envy, we are always happy to exchange or give a full refund. No questions asked.

All you need to do is get in touch at [email protected] and we’ll tell you what to do next. Please ensure you have had a reply from us before posting an item as we will advise on method of postage. Items must be unused (afraid so) and returned in their original condition together with details of your order to: AUREE, Unit A101, Riverside Business Centre, Bendon Valley, London SW18 4UQ.

We are happy to refund UK postage but please refer to our guidelines below and include your proof of postage. We are unable to refund any additional postage charge than that listed below unless we have given specific written exception. Non UK Returns are at the cost of the customer.

- Items £100 and under please return to us using Royal Mail 2nd Class large letter. Approx cost 76p. Please ensure you also receive proof of postage (free of charge) from Post Office as unless you have this, we cannot be held responsible for anything that goes missing.
- Items between £101 - £175 please send using Royal Mail 2nd Class Signed For (Large Letter or Small Parcl edepending on size of item) Approx cost £2.95 - £3.95.
- Above £175 please send using Royal Mail Special Delivery before 1pm. Approx cost £7.50.

Please ensure you include your Name, Order Number, Telephone Number and Email Address within your parcel. For your postage refund, please include a copy of the Post Office receipt and also the bank details (Sort Code and Account Number) where you would like to receive your refund. We will let you know when we have received the item, when the refund has been put through and when we have refunded your postage. We aim to process all returns within 5 working days of the item being returned (but usually its only 1 or 2 working days).

You don’t have to give any reason for returns but we are quite nosy (isn’t everyone?) and would love a hint as it helps us improve Auree.

EXCEPTIONS TO OUR RETURNS POLICY

We hope you will understand that items that have been customised, engraved or specially made to order (including Russian Wedding Rings - don't worry these can be resized for £35) are unfortunately exempt from the right to exchange, return or cancel. Our engraved Westbourne Collection (Bracelet, Necklace and Pendants), Portobello Collection (Bracelet or Pendant) and Limerston Lockets are returnable if they have been engraved with a single initial on one side but are not if they have been engraved with multiple initials, dates or other engraving.

RETURNS PERIOD

Our UK usual returns period is 14 days from when you receive the goods. All items must arrive at Auree within this time.

Our International returns period is 21 days from when you receive the goods. All items must arrive with us within this time. Please make sure you get proof of postage and we recommend insuring your item as International returns are your responsibility.

CHRISTMAS 2017 RETURNS POLICY

We have extended our Returns policy for any items ordered for Christmas presents. Please e-mail us by Sunday 7th January if you would like to return an item. We will reply with details of how to do this. All items must then be returned to the Auree office by Friday 12th January 2018.

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