We are still taking your online and phone orders, including engraving, and dispatching daily.
ORDERS
It depends on where you are. We process orders daily but please note that engraving takes a couple of days. Russian Wedding Rings and Bangles can take up to a week to make.
Orders processed here with our free delivery option will take 2-5 business days to arrive but we also offer express delivery (1-2 days) and Next Day Delivery. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world.
Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
We use Royal Mail, who we find are very reliable.
Everything comes beautifully gift-wrapped in a pouch and box with ribbon. At the basket page you can choose to add a gift bag and gift message.
If you realise you have made a mistake please call 0207 993 5548 and we will do our best to help you change it if you order hasn't already left us.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Our showroom is currently temporarily closed to customers but we may be able to hand you your order outside if you are local to Wandsworth. Please call us on 0207 993 5548 to arrange.
JEWELLERY
Engraving usually takes 1-3 days before dispatch but if you are up against it let us know and we will try and fast track it.
You can see what the different fonts look like on our Engraving page.
Please email us to request a ring sizer. We recommend measuring your finger in the middle of the day (your fingers are commonly swollen in the mornings and smaller in evenings…). Also don’t measure if you are particularly hot or cold as this will affect your finger size.
Vermeil is Sterling Silver plated with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.
If you are planning to wear your Russian Wedding Ring next to another ring, e.g. a Signet Ring, Wedding Ring or Engagement Ring (which will look fabulous…) we would suggest that both rings are of the same carat. Why? Because 18ct is much softer than 9ct and therefore the 9ct may wear down the 18ct over time if they rub against each other.
LOYALTY SCHEME
Please click on the green/grey box at the bottom left of your screen 'The Auree A-List'
Click on "The Auree A-List" button bottom left and log into your account. Then select the Refer tab to see your unique link to share.
50 points equates to a £5 reward voucher, 100 points to a £10 voucher, you get the idea. From your loyalty dashboard choose the tab rewards and you can see the voucher you are eligible for. You can only use one voucher on an order so we recommend getting the highest value voucher you can.
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