It depends on where you are. We process orders daily but please note that engraving takes a couple of days. Russian Wedding Rings and Bangles can take up to a week to make.

Orders with our free delivery option will take 2-5 business days to arrive but we also offer Express Delivery (1-2 days) and Next Day Delivery. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.

If you realise you have made a mistake with your order please call 0207 993 5548 as soon as you can, and we will do our best to amend your order if it hasn't already been sent.

Not always. If you select a tracked next day service at checkout or your order is over £200, the jewellery will be sent via a Royal Mail tracked and signed for service.

Yes, all our orders are sent in a large letter sized envelope and do not require a signature. If your order is over £200, you have selected a tracked next day service or you have ordered more than 3 items, the jewellery will be sent as a small parcel so may not fit through your letterbox and may need to be signed for too.

Of course, please see our returns page here for all jewellery that can (and some that can’t).

Yes, we ship to all major International destinations. However, there are a handful of destinations that we cannot ship to, these would flag at checkout.

Please note that International orders may be subject to customs, import duties or tax charges once they reach their destination country outside of the UK. Auree does not cover these costs, you will be responsible for paying any additional import charges. As customs vary from country to country, we unfortunately can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

We use Royal Mail, DHL & UPS who we find to be very reliable. If Royal Mail does not deliver to you or you would rather we used a different company for your order, just let us know and if we can, we will use as an alternative.

Everything comes beautifully gift-wrapped in a pouch and box with ribbon. At the basket page you can choose to add a gift bag and gift message.

We don't have a location for you to collect your order in person. However, if you live in London and need your order urgently, please email contact@aureejewellery.com to see if we can help arrange the best delivery or collection option for you.

Absolutely no problem. Give us a call on 02079935548 and we will be happy to help.

We accept all major credit and debit cards, American Express, PayPal and Apple Pay.

We offer a range of delivery options to ensure you get your order in time. We have a FREE service as well as a selection of options for express items. Please see our delivery and returns page for more details.

No problem, at checkout you will have the option to enter both addresses.

Of course. Just get in touch at: contact@aureejewellery.com with any relevant information and we’ll try our best to edit your order before it's processed and sent out.

Absolutely no problem! We can offer a credit note or an exchange, we would just need you to provide the details of who gave it to you.

Not to panic, please check your junk mailbox as sometimes they go into there. If it still hasn’t arrived in your inbox after 10 minutes of signing up, drop us an email on contact@aureejewellery.com or give us a call on 0207 993 5548 and we can give you the sign-up code.

Yes of course! Please see our returns and exchanges page for details on hoe to start your return.

Engraving usually takes 1-3 days before dispatch but if you are up against it let us know and we will try and fast track it.

You can see what the different fonts look like on our Engraving page. 

Please email us to request a ring sizer. We recommend measuring your finger in the middle of the day (your fingers are commonly swollen in the mornings and smaller in evenings…). Also, don’t measure if you are particularly hot or cold as this will affect your finger size.

Gold Vermeil is Sterling Silver plated with a very thick layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 2.5 micrometres thick.

Our jewellery is designed to travel through life with you. We are proud to offer a 5 year guarantee on every piece of Auree jewellery. You can find all the details of our 5 year guarantee by Clicking Here.

Yes, and we’d love to help. If you are looking for something special, please do get in touch at: contact@aureejewellery.com to tell us more. We can also arrange for you to come in and have an appointment with Auree Founder, Amelia who can talk you through different options.

We don't have a showroom or shop, however we can always arrange an appointment at our London offices if there is something particular you would like to see. Simply call us on: 0207 993 5548 or email us on: contact@aureejewellery.com to make an appointment. We are available Monday-Friday 9am - 5pm.

Yes. Please see our repairs page for details.

Yes. Please see our replating page for details.

Absolutely. We will resize your ring free of charge for the first resizing. If you require further resizing there will be a cost of £45. If your ring has been engraved we can resize it but we have to be mindful that the engraving might be altered in the process, and we would have to charge again if we need to re-do the engraving.

Absolutely! Add a personalised gift note at checkout and we will add it to your gift box for you.

We are sorry to hear this. Tarnishing can happen if jewellery has got wet and is not then dried. If worn in the shower, bath, swimming pools or sea (chlorine is terrible for silver and gold). It can also tarnish if perfume or moisturiser is applied while wearing the jewellery. We have a replating service to ensure your jewellery continues to look good as new and we can also send you a polishing cloth. You can find more information here.

Each piece of jewellery is put in a soft cotton Auree pouch and then inside an Auree gift box and is tied with our pretty Auree ribbon. You can request for a gift note to be added (free of charge) as well as a gift bag (£2.50). We are paperless so there will never be an invoice inside your order, you will receive this over email so no need to panic if you are sending it straight to the lucky recipient.

Please ensure that you are writing the code into the discount box exactly as it is written in the email (capitalised letters need to be capitalised). If that still isn’t working, drop us an email on contact@aureejewellery.com or give us a call on 0207 993 5548 and we can look into it for you. Just a note, you can only use one discount code or voucher code per order.

Please see our returns policy for all personalised items that can and cannot be returned.

We charge VAT on all UK orders, no VAT is applied to any orders being sent internationally.

We are sorry you no longer want to receive marketing content from us, we will miss you. Simply drop us an email on contact@aureejewellery.com or give us a call on 0207 993 5548 and we can manually remove you from our database.

If you could please drop us an email on contact@aureejewellery.com or give us a call on 0207 993 5548 we can look into this for you.

Sadly, we cannot refund you the difference as when you placed the order, the product was not on sale. However, if you would like to return the item for a refund (and it is within our returns period) we can refund you in full.

Our website can do this for you! Simply select the black ‘notify when available’ button on the product page and you will automatically be emailed when the item comes back into stock. If you have any questions about how long this may be, you can drop us an email on contact@aureejewellery.com or give us a call on 0207 993 5548.

We use Royal Mail as our postal service. Once your order has been dispatched, you will be emailed a tracking number, use this to track your parcel and if you are not in, your postman will leave you a red slip for you to organise a re-delivery or a collection from your local depot.

On our website, select the body outline button in the top right hand corner, this will take you to your Account log in page. Select the ‘forgot password’ button in the password box and this will direct you to the reset page.

We would love to hear from you! Please drop us an email on wholesale@aureejewellery.com or give us a call on 0207 993 5548 to find out more.