It depends on where you are. We process orders daily but please note that engraving takes a couple of days. Russian Wedding Rings and Bangles can take up to a week to make.
Orders processed here with our free delivery option will take 2-5 business days to arrive but we also offer express delivery (1-2 days) and Next Day Delivery. Overseas deliveries can take anywhere from 7-14 days. Delivery details will be provided in your confirmation email.
Yes, we ship all over the world.
Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.
We use Royal Mail, DHL & UPS who we find to be very reliable. If Royal Mail does not deliver to you or you would rather we used a different company for your order, just let us know and if we can, we will use as an alternative.
Everything comes beautifully gift-wrapped in a pouch and box with ribbon. At the basket page you can choose to add a gift bag and gift message.
If you realise you have made a mistake please call 0207 993 5548 and we will do our best to help you change it if you order hasn't already left us.
Of course, please see our returns page here for all jewellery that can (and some that can’t).
Yes, simply select ‘collect from showroom’ option at checkout and we will notify you when your order is ready to collect. If you are in a rush just let us know as we can get it ready straight away for you.
Yes, all our orders are sent in a large letter sized envelope and do not require a signature. If your order is over £200, you have selected a tracked next day service or you have ordered more than 3 items, the jewellery will be sent as a small parcel so may not fit through your letterbox and may need to be signed for too.
Not always. If you select a tracked next day service at checkout or your order is over £200, the jewellery will be sent via a Royal Mail tracked and signed for service.
Absolutely no problem. Give us a call on 02079935548 and we will be happy to help.
We accept all major credit and debit cards, American Express, PayPal and Apple Pay.
We offer a range of delivery options to ensure you get your order in time. We have a FREE service as well as a selection of options for express items. Please see our delivery and returns page for more details.
No problem, at checkout you will have the option to enter both addresses.
Of course. Just get in touch at: email@example.com with any relevant information and we’ll try our best to edit your order. The cut off for any order alterations is 3.30pm Monday-Friday.
No problem. We can offer a credit note or an exchange if you can give details of who gave it to you.
Not to panic, please check your junk mailbox as sometimes they go into there. If it still hasn’t arrived in your inbox after 10 minutes of signing up, drop us an email on firstname.lastname@example.org or give us a call on 0207 993 5548 and we can give you the sign-up code.
Not to worry, if the order has not been dispatched (you would have received a dispatch email if it has) we will try our best to amend the error. Please drop us an email as soon as possible on email@example.com or give us a call on 0207 993 5548 and we will try our best for you.
Engraving usually takes 1-3 days before dispatch but if you are up against it let us know and we will try and fast track it.
Please email us to request a ring sizer. We recommend measuring your finger in the middle of the day (your fingers are commonly swollen in the mornings and smaller in evenings…). Also, don’t measure if you are particularly hot or cold as this will affect your finger size.
Vermeil is Sterling Silver plated with a layer of gold on top. To be considered vermeil, the gold must be at least 9 carat and be at least 1.5 micrometres thick.
Of course! Just telephone us on: 0207 993 5548 or email us on: firstname.lastname@example.org to make an appointment. We are open Monday-Friday 9am - 5.30pm.
Our jewellery is designed to travel through life with you. We are proud to offer a 5 year guarantee (although we anticipate our jewellery to be with you for a LOT longer than that). You can find all the details for our 5 year guarantee by Clicking Here.
Yes, and we’d love to help. If you are looking for something special, please do get in touch at: email@example.com to tell us more. We can also arrange for you to come in and have an appointment with Auree Founder, Amelia who can talk you through different options.
Yes! Our showroom is in Wandsworth, SW18 4UQ. Simply give us a call on 02079935548 to book an appointment.
Absolutely! Add a personalised gift note at checkout and we will hand write and add to your gift box for you.
We are sorry to hear this. Tarnishing can happen if jewellery has got wet and is not then dried. If worn in the shower, bath, swimming pools or sea (chlorine is terrible for silver and gold). It can also tarnish if perfume or moisturiser is applied while wearing the jewellery. We have a replating service to ensure your jewellery continues to look good as new and we can also send you a polishing cloth. You can find more information here.
Each piece of jewellery is put in a soft cotton Auree pouch and then inside an Auree gift box and is tied with our pretty Auree ribbon. You can request for a gift note to be added (free of charge) as well as a gift bag (£1.50). We are paperless so there will never be an invoice inside your order, you will receive this over email so no need to panic if you are sending it straight to the lucky recipient.
Care is key. Every piece of jewellery is sent with an Auree House Rules card which explain the best way to care for your jewellery. If you misplace this, don’t worry, see our care guide and repairs page for the full low down, you can find this here.
Please ensure that you are writing the code into the discount box exactly as it is written in the email (capitalised letters need to be capitalised). If that still isn’t working, drop us an email on firstname.lastname@example.org or give us a call on 0207 993 5548 and we can look into it for you.
Please see our returns policy for all personalised items that are included and excluded.
We charge VAT on all UK orders, no VAT is applied to any orders being sent internationally.
We are sorry you no longer want to receive marketing content from us, we will miss you. Simply drop us an email on email@example.com or give us a call on 0207 993 5548 and we can manually remove you from our database.
If you could please drop us an email on firstname.lastname@example.org or give us a call on 0207 993 5548 we can look into this for you.
Sadly, we cannot refund you the difference as when you placed the order, the product was not on sale. However, if you would like to return the item for a refund (and it is within our returns period) we can refund you in full.
Our website can do this for you! Simply select the black ‘notify when available’ button on the product page and you will automatically be emailed when the item comes back into stock. If you have any questions about how long this may be, you can drop us an email on email@example.com or give us a call on 0207 993 5548.
We use Royal Mail as our postal service. Once your order has been dispatched, you will be emailed a tracking number, use this to track your parcel and if you are not in, your postman will leave you a red slip for you to organise a re-delivery or a collection from your local depot.
Unfortunately this isn’t something we currently able to offer but are working on launching a referral scheme very soon.
You are more than welcome to pay for an order by cheque, please get in touch on: 0207 993 5548 or email us at: firstname.lastname@example.org if you would like to pay this way.
On our website, select the body outline button in the top right hand corner, this will take you to the log in page. Select the ‘forgot password’ button in the password box and this will direct you to the reset page.
We would love to hear from you! Please drop us an email on email@example.com or give us a call on 0207 993 5548 to find out more.
We are continually striving to be as sustainable as possible and we take an extremely conscious approach to everything we do. Please read more about what we are doing to be as sustainable as we possibly can here.