Delivery & Returns

It goes without saying that everything is beautifully and securely packaged to be safely delivered to its new home looking its very smartest and shiniest. Once an order is dispatched, we will email you including details of how to track your order.

FREE GIFT WRAPPING

Everything arrives perfectly gift wrapped in a soft cotton pouch, inside an Auree box that is beautifully tied with our Auree ribbon which is made from 100% recycled bottles. You can also choose to add a hand written gift message and Auree gift bag before checkout. 

FREE UK DELIVERY

It’s simple. We offer a range of delivery options & FREE returns.

FREE Royal Mail 48h Delivery Free (approx. 2-5 working days) 
Express Royal Mail 24h Delivery £3.95 (approx. 1-2 working days)
Tracked Next Working Day Delivery £7.95 (orders must be made by 3pm)
Saturday Delivery £12.95 (please order before 3pm Friday)
Same Day Bike Delivery (within M25) Please contact us to arrange

    FREE WORLDWIDE DELIVERY

    This is pretty simple too. We offer a trackable, reliable & insured delivery service for all International orders. International returns are the customers responsibility.

    Please note that international orders will be subject to customs and/or import duties and tax charges (applied on reaching destination country outside of the UK). We do not cover these costs so you will be responsible for paying any import charges that may be applied. As customs vary by country, we are unable to advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

    Free Royal Mail Tracked & Signed Worldwide (approx. 6-14 working days)
    Faster Tracked Courier Delivery Service From £20

      RETURNS & EXCHANGES 

      To only like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you had chosen something different, or you like the look of our new collections, we are happy to help you exchange your item or provide a full refund.
      All UK Returns are completely FREE.

       

      You have up to 100 days from when you receive your order to return your items and apply for a refund. Naturally we can only accept returned items that are unworn and are still just as beautiful as when you received them.  
      Do also check our list of Return Exceptions below to make sure your item is eligible for exchange or return.

       

      Then all you need to do is email us at: contact@aureejewellery.com Please include your Name, Order Number and your Reason for the Return. We will then send you details on How to Return, including a handy link to create your pre-paid returns postage label for all UK orders. International Returns postage cost is covered by the customer. Make sure you get proof of postage and we recommend insuring your International Returns so you are fully covered.

       

      We will let you know when your item is safely back with us and we have processed the refund. We aim to have your money refunded to you within 1-2 working days of the item being returned.

       

      EXCEPTIONS TO OUR RETURNS POLICY

      We hope you will understand that some items are unfortunately exempt from the right to exchange, return or cancel. This is mainly because they cannot be resold but we can always ask our workshop to adjust a size or alter them for you (for a minimal cost) if this is the case.

        Engraved Items Returns 

        What CAN be returned?

        Any single side initial engraving (Westbourne, Portobello, Pembroke, Westwick, Limerston, Langton, Barcelona and Bali). 

        What CANNOT be returned?

        Any other type of engraving e.g. multiple initials, initials on front and reverse of item, names, dates or other bespoke engraving. 

        Russian Wedding Rings & Bangles Returns Policy

        Which Rings and Bangles CAN be returned or exchanged?

        - All Silver Russian Wedding Rings and Bangles
        - 2mm 9ct Russian Wedding Rings (all colours)
        - 3mm 9ct Russian Wedding Rings (all colours)
        - 4mm 9ct Russian Wedding Rings (All Yellow Gold & Three Colour only)
        - 3mm & 4mm Russian Wedding Bangles (Three Colour Gold only)

          Which Rings and Bangles CANNOT be returned or exchanged? 

          - All 18ct Russian Wedding Rings
          - All Russian Wedding Rings set with Diamonds or with Engraving
          - 4mm 9ct Russian Wedding Rings (All Rose & All White Gold only)
          - 5mm & 6mm Russian Wedding Bangles (All colours)
          - 3mm & 4mm Russian Wedding Bangles (All Rose, All Yellow and All White only)

          For these items that cannot be returned or exchanged, we offer a resizing service at a cost of £35.

            9ct Gold Bangles Returns Policy

            Which bangles CAN be returned or exchanged?

            - 3mm 9ct Brompton Bangles (All colours)
            - 4mm & 5mm 9ct Brompton Bangle (Yellow Gold only)

              Which bangles CANNOT be returned or exchanged? 

              - 4mm & 5mm 9ct Brompton Bangle  (Rose & White Gold)
              - 6mm 9ct Brompton Bangle (all colours)
              - Any Bangles made to a Custom Diameter

              Further Exceptions include:

              - Any item that is Made to Order, such as Signet Rings or Eternity Rings, 
              - Any item made in solid 18ct Gold (all 18ct Gold Vermeil can be returned)

                FAULTY ITEMS

                It’s very rare that one of our products develops a fault but if it does, please do get in touch with us at: contact@aureejewellery.com and we will happily replace or repair it for you, depending on the product. Please note, we can’t refund jewellery which has been worn and is outside of the returns period. If you follow the house rules included with each order, your jewellery should last a lifetime.