It’s simple. We offer a range of delivery options to best suit you, including speedy next day courier shipping for those last minute gifts.

Royal Mail 48h Delivery | FREE | approx. 2-4 working days 
Royal Mail First Class Delivery | £4.95 | approx. 1-2 working days
Royal Mail Guaranteed Next Day Delivery | £8.95 | including Saturday Delivery | Orders must be made by 2:30pm
DPD Express Courier Delivery | £6.95 | Orders must be made before 2:30pm
Same Day Bike Delivery | within M25 | Please contact us for a quote and to arrange

To only like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you had chosen something different, or you like the look of our new collections, we are happy to help you exchange your item or provide a full refund. All UK Returns are completely FREE.

You have up to 100 days from when you receive your order to return your items and apply for a refund. We just ask that they arrive back with us as beautiful as when you received them.

Earrings are included in our returns policy: we happily accept full refunds or exchanges on earrings. They are thoroughly cleaned at our workshop before resale. 

Do check our list of Return Exceptions below to make sure your item is eligible for exchange or return.

We want your jewellery to be perfect for you, so you have the option to exchange your item up to 100 days after receiving it.

Please return the item UNWORN to us.

Please include your name, address and contact details, clearly state what you would like to exchange your item for and where you would like the new item to be sent.

We will be in touch as soon as it arrives with us and send the new item to you straight away.

If any additional payment is required we will invoice you for the difference or vice versa, we will refund the difference if the item is less expensive.

Do check our list of Return Exceptions below to make sure your item is eligible for exchange or return.

To return non-engraved jewellery (item value under £250) please create your UK returns label here: https://www.royalmail.com/track-my-return#/details/7191

• If you don’t have a printer, you can show the QR code (from the Royal Mail confirmation email) to the post office and they will print the label for you.
• Please return the item unworn in the Auree box. We receive a lot of post so include your full name, address and order number and we can process your return as quickly as possible.
• We will be in touch as soon as it arrives back with us, and aim to refund you within 1-2 working days.

To return items over £250 or engraved jewellery please email us at: contact@aureejewellery.com so we can send you a special returns label because these go to a separate address.

* Please do not use the Royal Mail Link above if your item needs repairing * Items covered by our Five Year Guarantee go to a separate address. Find out more below or email contact@aureejewellery.com for more help.

Please check the exceptions to our returns policy (below) to make sure your item can be returned.

Please email us at contact@aureejewellery.com to start your international return.

Make sure to check the exceptions to our returns policy (below) to make sure your item can be returned.

International Returns postage cost is covered by the customer.

Make sure you get proof of postage and we recommend insuring your International Returns so you are fully covered.

We will let you know when your item is safely back with us and we have processed the refund. We aim to have your money refunded to you within 1-2 working days of the item being returned.

In the unlikely event that something happens to your jewellery within the first few weeks of owning it, please email us on contact@aureejewellery.com so we can help you straight away.

All our jewellery is covered under our Five Year Guarantee as part of our Auree Awards. To join this Auree A-List and activate your FREE Five Year Guarantee, please register here: https://www.aureejewellery.com/pages/join-our-a-list.

Once registered, please email us for where to send your broken item. We will contact you as soon as it arrives to let you know whether we can either repair the item or replace it and get it sent straight back to you.

We ask you to cover the cost of posting the item back to us (by whichever method you feel is best - we would advise a tracked service) and we will then cover the repair and postage back to you.

Please do not use our Royal Mail Returns Link if your item needs repairing. To help you as quickly as possible, broken items are looked after by our team at our London office. This is a different address to our standard returns.

Don't forget, our handy House Rules included with each order, are there to help you care for your jewellery so it should last a lifetime.

We want you to enjoy your jewels for decades to come and hang our hat on our quality promise, which is why every piece of Auree Jewellery is guaranteed for five years from the date of purchase.

If our design lets you down, the gold vermeil plating needs a little pick-me-up or something completely unexpected happens to your jewellery we will fix or replace it completely free of charge. Even if your jewellery was bought as a gift, or purchased from one of our lovely stockists. We’ve got you covered, no questions asked, and that’s our promise to you.

Please note: Your Five Year Guarantee is invalid if you have had your Auree jewellery repaired or altered by an another jeweller or workshop at any time. If this is the case, we will charge a small fee to repair the item.

We also cannot guarantee against lost or stolen items, it is always best to take out independant insurance for any high value jewellery items.

We ask you to cover the cost of posting the item back to us (by whichever method you feel is best - we would advise a tracked service) and we will then cover the repair and postage back to you.

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