Delivery & Returns

It goes without saying that everything is beautifully and securely packaged to be safely delivered to its new home looking its very smartest and shiniest. Once an order is dispatched, we will email you including details of how to track your order.

FREE GIFT WRAPPING

Everything arrives beautifully gift wrapped in an Auree soft cotton pouch and inside an Auree box that is tied with our pretty Auree ribbon. You may choose for us to hand write a gift message and add a gift bag (£1.50) at the basket page before checkout. 

FREE UK DELIVERY

It’s simple. We offer a range of delivery options & FREE returns.

FREE Royal Mail 48h Delivery Free (approx. 2-5 working days) 
Express Royal Mail 24h Delivery £3.95 (approx. 1-2 working days)
Tracked Next Working Day Delivery £7.95 (orders must be made by 3pm)
Saturday Delivery £12.95 (please order before 3pm Friday)
Same Day Bike Delivery (within M25) Please contact us to arrange

    FREE WORLDWIDE DELIVERY

    This is pretty simple too. We offer a trackable, reliable & insured delivery service for all International orders. International returns are the customers responsibility.

    Please note that international orders will be subject to customs and/or import duties and tax charges (applied on reaching destination country outside of the UK). We do not cover these costs so you will be responsible for paying any import charges that may be applied. As customs vary by country, we are unable to advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

    Free Royal Mail Tracked & Signed Worldwide (approx. 6-14 working days)
    Faster Tracked DHL Delivery Service From £18

      RETURNS & EXCHANGES 

      To only like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you had chosen something different, or you like the look of our new collections, we are happy to help you exchange your item or provide a full refund.
      All UK Returns are completely FREE.

       

      You have up to 60 days from when you receive your order to return your items and apply for a refund. Naturally we can only accept returned items that are unworn and are still just as beautiful as when you received them.  
      Do also check our list of Return Exceptions below to make sure your item is eligible for exchange or return.

       

      Then all you need to do is email us at: contact@aureejewellery.com Please include your Name, Order Number and your Reason for the Return. We will then send you details on How to Return, including a handy link to create your pre-paid returns postage label for all UK orders. International Returns postage cost is covered by the customer. Make sure you get proof of postage and we recommend insuring your International Returns so you are fully covered.

       

      We will let you know when your item is safely back with us and we have processed the refund. We aim to have your money refunded to you within 1-2 working days of the item being returned.

      CHRISTMAS 2021 RETURNS POLICY

      We have extended our Returns policy for any items ordered for Christmas presents. Please e-mail us by Tuesday 4th January 2022 if you would like to return an item. We will reply with details of how to do this. All items must then be returned to the Auree office by Friday 10th January 2022.

       

      EXCEPTIONS TO OUR RETURNS POLICY

      We hope you will understand that some items are unfortunately exempt from the right to exchange, return or cancel. This is mainly because they cannot be resold but we can always ask our workshop to adjust a size or alter them for you (for a minimal cost) if this is the case.

      Exceptions include:

      - Any item in 18ct Gold
      - Custom made items e.g. Signet Rings, Eternity Rings, Bangles with a custom diameter
      - Some items with engraving (specifics detailed below as most items engraved with single initials are returnable)
      - Some Russian Wedding Rings (specifics detailed below)
      - Some Brompton Bangles (specifics detailed below)
      - Some Russian Wedding Bangles (specifics detailed below)

        Please see individual product pages for specific details or contact us if you are unsure. 

        Engraved Items Returns 

        What CAN be returned?

        Any single side initial engraving (Westbourne, Portobello, Pembroke, Westwick, Limerston, Langton, Barcelona and Bali). 

        What CANNOT be returned?

        Any other type of engraving e.g. multiple initials, initials on front and reverse of item, names, dates or other bespoke engraving including those on watches, bangles and rings.

        Russian Wedding Ring Returns Policy

        Which Rings CAN be returned or exchanged (for a different size or item)?
        - 2mm 9ct Three Colour Gold Russian Wedding Rings
        - 2mm 9ct All Yellow Gold Russian Wedding Rings
        - 3mm 9ct Three Colour Gold Russian Wedding Rings
        - 3mm 9ct All Yellow Gold Russian Wedding Rings
        - All Silver Russian Wedding Rings

          Which Rings CANNOT be returned or exchanged? 
          - All 18ct Russian Wedding Rings (2mm, 3mm & 4mm)
          - All Russian Wedding Rings set with Diamonds or with Engraving
          - All 9ct Rose Gold Russian Wedding Rings (2mm, 3mm & 4mm)
          - All 9ct White Gold Russian Wedding Rings (2mm, 3mm & 4mm)
          - 4mm 9ct All Yellow Gold Russian Wedding Rings 
          - 4mm 9ct Three Colour Gold Russian Wedding Rings 

            For items that cannot be returned or exchanged, we offer a resizing service at a cost of £35.

              9ct Gold Bangles Returns Policy

              Which bangles CAN be returned or exchanged?
              - 9ct Yellow Gold Brompton Bangle 3mm, 4mm & 5mm
              - 9ct Rose Gold Brompton Bangle 3mm
              - 9ct White Gold Brompton Bangle 3mm
              - 9ct Three Colour Walton Russian Wedding Bangle 3mm & 4mm
                Which bangles CANNOT be returned or exchanged? 
                - 9ct Yellow Gold Brompton Bangle 6mm
                - 9ct Rose Gold Brompton Bangle 4mm, 5mm & 6mm
                - 9ct White Gold Brompton Bangle 4mm, 5mm & 6mm 
                - 9ct Three Colour Walton Russian Wedding Bangle 5mm & 6mm,
                - 9ct All White Gold Walton Russian Wedding Bangle 3mm, 4mm, 5mm & 6mm
                - 9ct All Yellow Gold Walton Russian Wedding Bangle 3mm, 4mm, 5mm & 6mm
                - 9ct All Rose Gold Walton Russian Wedding Bangle 3mm, 4mm, 5mm & 6mm
                - Any Bangles made to a Custom Diameter

                  FAULTY ITEMS

                  It’s very rare that one of our products develops a fault but if it does, please do get in touch with us at: contact@aureejewellery.com and we will happily replace or repair it for you, depending on the product. Please note, we can’t refund jewellery which has been worn and is outside of the returns period. If you follow the house rules included with each order your jewellery should last a lifetime.