Delivery & Returns

It goes without saying that everything is beautifully and securely packaged to be safely delivered to its new home looking its very smartest and shiniest. Once an order is dispatched, we will email you including details of how to track your order.

DELIVERY
RETURNS
CUSTOMER CARE

DELIVERY

It’s simple. We offer a range of delivery options & FREE returns.

FREE Royal Mail 48h Delivery Free (approx. 3-5 working days)
Express Royal Mail 24h Delivery £4.95 (approx. 1-2 working days)
Royal Mail Tracked Next Working Day Delivery £8.95 (orders must be made by 2.30pm)
DHL Courier Next Day Delivery £9.95 (orders must be made before 2.30pm)
Same Day Bike Delivery (within M25) Please contact us to arrange

We offer a trackable, reliable & insured delivery service for all International orders. International returns are the customers responsibility.

Please note that international orders will be subject to customs and/or import duties and tax charges (applied on reaching destination country outside of the UK). We do not cover these costs so you will be responsible for paying any import charges that may be applied. As customs vary by country, we are unable to advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

Royal Mail Tracked & Signed Worldwide (approx. 6-14 working days)

Europe: £10

Rest of World: £15

Please contact us if you require a faster International Delivery Service and we can quote for the shipping costs.

RETURNS

To only like your Auree jewellery is not enough for us, we want you to LOVE it. So if you wish you had chosen something different, or you like the look of our new collections, we are happy to help you exchange your item or provide a full refund. All UK Returns are completely FREE.

You have up to 100 days from when you receive your order to return your items and apply for a refund. We just ask that they arrive back with us as beautiful as when you recieved them. We also happily accept earrings for a full refund. They are thoroughly cleaned at our workshop before resale. Do check our list of Return Exceptions below to make sure your item is eligible for exchange or return.

Then all you need to do is email us at: contact@aureejewellery.com Please include your Name, Order Number and your Reason for the Return. We will then send you details on How to Return, including a handy link to create your pre-paid returns postage label for all UK orders.

International Returns postage cost is covered by the customer. Make sure you get proof of postage and we recommend insuring your International Returns so you are fully covered.

We will let you know when your item is safely back with us and we have processed the refund. We aim to have your money refunded to you within 1-2 working days of the item being returned.

We hope you will understand that some items are unfortunately exempt from the right to exchange, return or cancel. This is mainly because they cannot be resold but we can always ask our workshop to adjust a size or alter them for you (for a minimal cost) if this is the case.

Engraved Items Returns

What CAN be returned?

Any single side initial engraving (Westbourne, Portobello, Pembroke, Westwick, Limerston, Langton, Barcelona and Bali).

What CANNOT be returned?

Any other type of engraving e.g. multiple initials, initials on front and reverse of item, names, dates or other bespoke engraving.

Russian Wedding Rings & Bangles Returns Policy

Which Rings and Bangles CAN be returned or exchanged?

- All Silver Russian Wedding Rings and Bangles
- 2mm 9ct Russian Wedding Rings (all colours)
- 3mm 9ct Russian Wedding Rings (all colours)
- 4mm 9ct Russian Wedding Rings (All Yellow Gold & Three Colour only)
- 3mm & 4mm Russian Wedding Bangles (Three Colour Gold only)

Which Rings and Bangles CANNOT be returned or exchanged?

- All 18ct Russian Wedding Rings
- All Russian Wedding Rings set with Diamonds or with Engraving
- 4mm 9ct Russian Wedding Rings (All Rose & All White Gold only)
- 5mm & 6mm Russian Wedding Bangles (All colours)
- 3mm & 4mm Russian Wedding Bangles (All Rose, All Yellow and All White only)

For these items that cannot be returned or exchanged, we offer a resizing service at a cost of £35.

9ct Gold Bangles Returns Policy

Which bangles CAN be returned or exchanged?

- 3mm 9ct Brompton Bangles (All colours)
- 4mm & 5mm 9ct Brompton Bangle (Yellow Gold only)

Which bangles CANNOT be returned or exchanged?

- 4mm & 5mm 9ct Brompton Bangle (Rose & White Gold)
- 6mm 9ct Brompton Bangle (all colours)
- Any Bangles made to a Custom Diameter

Further Exceptions include:

- Any item that is Made to Order, such as Signet Rings or Eternity Rings,
- Any item made in solid 18ct Gold (all 18ct Gold Vermeil can be returned)

- Any Sample or Pre-Engraved Jewellery bought online our at fairs.

CUSTOMER CARE

We want you to enjoy your jewels for decades to come and hang our hat on our quality promise, which is why every piece of Auree Jewellery is guaranteed for five years from the date of purchase.

If our design lets you down, the gold vermeil plating needs a little pick-me-up or something completely unexpected happens to your jewellery we will fix or replace it completely free of charge. Even if your jewellery was bought as a gift, or purchased from one of our lovely stockists. We’ve got you covered, no questions asked, and that’s our promise to you.

It’s very rare that one of our products breaks or develops a fault but if it does, please do get in touch with us at: contact@aureejewellery.com and we will happily replace or repair it for you, depending on the product. Our handy House Rules included with each order, are there to help you care for your jewellery so it should last a lifetime.

REPLATING

If your Gold Vermeil pieces need a little pick-me-up and look a little tired we can re-plate all our Gold Vermeil jewellery so that it’s restored to its former glory. We plate all our pieces in a thick layer of 18ct gold, making them beautifully shiny.

Prices start from £12.50 for this service depending on the item, and it will take up to 10 days for the re-plating to be completed.

Good to know...

We can also re-plate Gold Vermeil jewellery from other jewellery companies….now we really are spoiling you!

REPAIRING

Whether it’s a broken clasp or a damaged link, we’re here to help. Just drop us an email to contact@aureejewellery.com ideally with a picture of your broken item and we will get to work on how best to restore your jewellery.

Repair prices start from £12.50 for Sterling Silver or Gold Vermeil and £22.50 for solid 9ct Gold. Please allow up to 10 days for repairs.

Beyond Repair?

We now offer a Recycle Your Jewellery service to make the most of your completely unwearable jewellery sustainably. Find out more here.

LOST AN EARRING?

Such a nightmare when this happens! But don’t worry, we sell all our earrings as singles. The cost will be half the price of the full pair of earrings, naturally.

WHAT OUR CUSTOMERS SAY ABOUT DELIVERY

RELIABLE & EFFICIENT DELIVERY

"Beautiful earrings, speedy delivery and wonderful customer service as always. I will be back again!"

- Auree Customer, C. Currey